Chapter 4
How to use the web app — step by step
Starting a rental
- 1Open the ReadyLockers web app. Create your account: name, email, phone number.
- 2Tap MAP. Find a locker near you. Green pins = available. Tap the pin to see sizes and prices.
- 3Tap SELECT on the size you need. Choose Hourly, Multi-Day, Weekly, or Monthly.
- 4Enter your payment. Review the total — the exact price shown is the exact price charged. Tap CONFIRM AND PAY.
- 5Your personal access code appears on screen and is sent to your phone and email immediately.
- 6Walk to the locker. Enter your code. Place your item inside. Close the door. Done.
Retrieving your item
- 1Open the web app and check your balance. If anything is owed, pay it now.
- 2Walk to the locker. Enter your personal code. Balance paid → door opens immediately.
- 3Retrieve your item. The locker is released automatically. Rental complete.
Need to extend?
Open the web app any time, from anywhere. Tap EXTEND RENTAL. The extension takes effect immediately and your code continues to work.
Chapter 4
How to use the web app — step by step
Starting a rental
- 1Open the ReadyLockers web app. Create your account: name, email, phone number.
- 2Tap MAP. Find a locker near you. Green pins = available. Tap the pin to see sizes and prices.
- 3Tap SELECT on the size you need. Choose Hourly, Multi-Day, Weekly, or Monthly.
- 4Enter your payment. Review the total — the exact price shown is the exact price charged. Tap CONFIRM AND PAY.
- 5Your personal access code appears on screen and is sent to your phone and email immediately.
- 6Walk to the locker. Enter your code. Place your item inside. Close the door. Done.
Retrieving your item
- 1Open the web app and check your balance. If anything is owed, pay it now.
- 2Walk to the locker. Enter your personal code. Balance paid → door opens immediately.
- 3Retrieve your item. The locker is released automatically. Rental complete.
Need to extend?
Open the web app any time, from anywhere. Tap EXTEND RENTAL. The extension takes effect immediately and your code continues to work.
Chapter 14
How the access code works
Situation
What happens
Opening your locker
Enter your code on the touchscreen. No web app required at the locker. No staff.
Does the code change?
No. Same code throughout your entire rental. Deactivated only after removal.
Balance owed
The screen shows what you owe. Door stays locked until payment clears. Pay on screen or in the web app.
Forgot your code?
Open the web app and tap VIEW MY CODE. Or check your confirmation text/email. Or call 855-500-2226.
QR code backup
Every rental generates a QR code in the web app. Tap SHOW QR CODE and hold near the locker scanner.
Sharing access
Go to MY RENTAL → SHARE ACCESS. Generate one secondary code. Both codes open the same locker.
The code never changes. Balance owed → pay it → door opens immediately. You are never locked out permanently.
Chapter 19
Operational failures, force majeure & emergency protocols
Failure
What happens / your action
Refund?
Power outage
Defaults locked. 24-hr battery backup. Call 855-500-2226 — tech dispatched within 4 hrs.
Yes — if we caused the delay
Internet outage
Offline mode. Code validated locally. Rental continues. Use your code normally.
No — service uninterrupted
Screen failure
Web app Bluetooth override activates. Open the web app → OPEN MY LOCKER near unit.
Yes — if access blocked
Door jammed
Tamper alert fires to HQ + licensee. Call 855-500-2226. Do not force the door.
Yes — full refund
Payment system down
Rental continues. Balance logged. No action needed.
No — service continued
5 wrong code attempts
15-minute security lockout. Wait 15 min or call 855-500-2226 for override.
No — security feature
The 4-hour rule. An outage of 4 hours or less is a temporary interruption — not a breach of contract. An outage exceeding 4 hours caused by ReadyLockers-controllable factors entitles you to a refund of the affected rental time PLUS 25% off your next rental.
Force majeure. Ready Lockers is not liable for failures caused by events beyond its reasonable control — including natural disasters, power-grid failures, internet infrastructure failures, cyberattacks, data breaches, unauthorized system access, acts of government, or civil unrest. We will notify you within 24 hours of any confirmed force majeure event affecting your rental.
Chapter 21
What happens when you forget to come back
Day
Ready Lockers
What you can do
Days 1–5
Text + email daily. Phone call after 2 days of no response.
Pay balance on screen or web app. Extend any time.
Day 6
Access denied. Text + email. Phone call if no response.
Pay full balance to restore access immediately.
Day 7
Final phone call. Model 2: item removed and held on-site by licensee.
Pay all charges + $50 retrieval fee.
Day 14
Model 1: carrier dispatched. Item shipped to HQ in Tukwila WA.
Call 855-500-2226. Pay all charges + $50 + shipping.
Chapter 22
Overstay timeline — what you owe each day
Day
Small ($7.99/day)
Medium ($9.99/day)
Large ($12.99/day)
Day 1
$7.99
$9.99
$12.99
Day 2
$15.98
$19.98
$25.98
Day 3
$23.97
$29.97
$38.97
Day 7
$55.93
$69.93
$90.93
Day 14
$111.86
$139.86
$181.86
You can stop this at any time — open the web app, pay your balance, come get your item. Available 24 hours a day, 7 days a week.
Chapter 23
Retrieval — getting your item back after removal
Charge
Detail and amount
Daily caps
Every day from Day 1 through removal. Small $7.99 · Medium $9.99 · Large $12.99 / day
Shipping to HQ
Actual carrier rate (UPS/USPS/FedEx) to Tukwila WA. Model 1 only. Not marked up.
Shipping back
Actual carrier rate to return item to you. Model 1 only. Not marked up.
Retrieval fee
One-time flat fee. No exceptions. $50.00 flat
Model 2: Daily caps (7 days) + $50. No shipping charges.
Model 1: Daily caps (14 days) + actual shipping to HQ + actual shipping back + $50.
Model 1: Daily caps (14 days) + actual shipping to HQ + actual shipping back + $50.
Chapter 25
Data usage — what we keep and why
Account information (name, email, phone); rental activity and transaction history; locker access logs with timestamps; device interactions and web app usage; and payment records in PCI-compliant encrypted format. Your full card number is never stored on Ready Lockers servers.
Retention
Data type
Retention period
Access logs
Minimum 12 months
Camera footage
Minimum 30 days per location
Payment records
7 years
Account data
While active plus 2 years after closure
Your records are your evidence too. Within 30 days of any reported incident, request your records by emailing info@readylockers.com — we provide them within 10 business days. Or self-serve via Settings → Export my data.
Per CCPA (California) and similar regulations, you have the right to access, correct, or delete your personal data subject to legal retention requirements. See our Privacy Policy (Document 6 of 6) for the full data map.
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