BY USING THE READY LOCKERS SERVICE YOU AGREE TO ALL POLICIES IN THIS GUIDE. Digital acceptance required before any rental. Tap AGREE on the locker screen or web app. Continued use after any update is acceptance of the current version. Material changes receive 30 days advance notice.
Definitions — Key Terms Used in This Document
Every capitalized term below has one specific, controlled meaning throughout this agreement. These definitions protect both you and Ready Lockers by ensuring every term means exactly one thing.
- Ready Lockers
- Ready Lockers LLC, a Washington State limited liability company, including its affiliates and technology systems.
- Licensee
- An independent third-party operator authorized to operate a Ready Lockers location under the Ready Lockers brand.
- Authorized Personnel
- Ready Lockers employees, contractors, or approved Licensees acting within the specific scope and limits of this Agreement.
- Customer / User
- Any individual or entity using the Ready Lockers service, including through a corporate account.
- Rental
- The period beginning when a locker is locked with an item inside and ending when the locker is opened.
- Overstay
- Any period after the paid rental time has elapsed and the stored item remains in the locker.
- Abandonment
- Failure to retrieve a stored item within the timeframes defined in this document, triggering the removal protocol.
- Removal
- The authorized act of accessing a locker and taking possession of its contents by Authorized Personnel.
- Fair Market Value
- The price at which an item would change hands between a willing buyer and a willing seller, neither under compulsion.
- Gross Negligence
- A reckless disregard for known, substantial risks constituting a material deviation from the standard of care.
- Temporary Interruption
- Any service disruption not exceeding 4 consecutive hours per incident communicated to affected customers.
Item Protection — The $10,000 Coverage
Every rental includes $10,000 item protection automatically. No sign-up. No extra charge. Coverage activates the moment you lock the door.
- •Theft while item is physically locked inside
- •Damage directly from locker hardware failure
- •Loss while in Ready Lockers documented custody
- •Coverage active during overstay period
- •Applies at all locations nationwide
- •Cash, currency, gift cards
- •Jewelry & watches over $500 unless declared
- •Passports and legal documents
- •Medications and perishable items
- •Electronics over $1,000 unless declared
Payout Basis — Fair Market Value
Fair market value is what your item is worth TODAY — not what you paid for it, not what it costs new. Ready Lockers determines fair market value using depreciation standards, market comparisons, and documentation you provide.
EXAMPLE: A laptop purchased 3 years ago for $1,200 may be worth $400 today. Maximum payout: $400.
Limitation of Liability — Sole Remedy
Total liability shall not exceed the fair market value of the item or $10,000, whichever is less. Ready Lockers is not liable for any indirect, incidental, consequential, special, or punitive damages.
How to File a Claim
- 1Call 855-500-2226 or email info@readylockers.com to report the loss. Within 24 hours of discovery.
- 2Provide rental confirmation number, locker location, item description, estimated fair market value.
- 3Submit proof of ownership: receipt, invoice, statement, serial number, photos, or equivalent. Within 48 hours.
- 4Ready Lockers may request additional documentation. Additional docs due within 5 days of request.
- 5Written determination with reasoning sent to you within 5 business days.
- 6If approved, payout issued within 5 business days. Disagreements may be disputed within 7 days.
Cancellation, Refunds, and Billing Disputes
Billing Disputes
Submit your dispute within 7 calendar days of the transaction. Contact info@readylockers.com or call 855-500-2226. Ready Lockers reviews and responds in writing within 2 business days.
Prohibited Items — What You Cannot Store
Customer Rights and Company Rights
Your rights are real. Our rights are real. Both stated here. Nothing hidden.
Account Enforcement
Triggers
- Repeated overstay without payment — 2+ incidents within any 12-month period
- Abandoned items reaching removal — 2+ incidents within any 12-month period
- Fraudulent payment or chargebacks — any single confirmed incident
- False identity or duplicate accounts — any confirmed discovery
- Prohibited item storage — any single confirmed incident
- Physical damage to locker unit — customer liable for repair costs
Actions
Appeal within 14 days: info@readylockers.com. Exception: fraud and prohibited items terminations cannot be appealed.
Arbitration and Dispute Resolution
- Who administers
- American Arbitration Association (AAA) — Consumer Arbitration Rules — www.adr.org
- Where
- King County, Washington — OR at your option, the county of your primary residence
- Who pays fees — under $10,000
- Ready Lockers pays ALL AAA filing fees and arbitrator compensation when you are the claimant.
- Who pays fees — over $10,000
- AAA fee-sharing rules apply.
- Class action
- Waived. Disputes resolved individually only.
- Jury trial
- Waived. Disputes go to arbitration, not court.
- Small claims court
- Preserved. You keep the right to bring individual claims in small claims court.
- After internal review
- If you disagree with internal determination, you have 7 days to initiate arbitration.
- Governing law
- Washington State law governs. Washington Consumer Protection Act (RCW 19.86) and California minimum 2yr / NY/WA 3yr limits preserved.
Time Limits — How Long You Have to File
- Item protection claim
- Primary: 24 hours from discovery. Absolute maximum: 7 calendar days from end of rental.
- Billing dispute
- Primary: 7 calendar days from transaction date. No extensions.
- Legal claim or arbitration
- Primary: 1 year. Maximum: CA 2 years, NY/WA 3 years. Filing a billing dispute does NOT pause this.
Frequently Asked Questions
Security, Access, and Liability
Access Code Responsibility
Each locker is secured by a unique, system-generated access code. The Customer is solely responsible for maintaining its confidentiality. Anyone using the correct access code is treated as an authorized user, unless reported within 24 hours of discovery or the unauthorized access was enabled by Ready Lockers system failure or gross negligence.
Surveillance and Access Records
All locations are monitored by 24/7 video surveillance and system access logging. By using the service, you consent to such monitoring and recording. Records are presumed accurate unless proven otherwise by clear and convincing evidence.
Insurance Disclaimer
Ready Lockers operates with appropriate business insurance covering its business operations only. That insurance does not create coverage for customer property stored within lockers. Customers are solely responsible for obtaining any desired insurance coverage for stored items.
Service Nature, Risk, and Scope
Ready Lockers provides a self-service, automated access system for short-term, temporary use. It is not a warehouse or storage facility and does not offer long-term storage services. Ready Lockers serves as a limited bailee under Washington State law (RCW 63.24).
The five defined bailee duties
- Maintaining the physical locker unit in operational condition.
- Providing exclusive access via your encrypted access code during the rental period.
- Not accessing the locker except as specifically authorized by this Agreement.
- Providing the item protection program in Chapter 12.
- Following the removal and abandonment protocols.
All other bailee duties under common law or statute — beyond these five — are expressly disclaimed to the maximum extent permitted by applicable law.
Washington State Legal Compliance
This Agreement is governed by the laws of the State of Washington. Nothing here waives any rights that cannot be lawfully waived under applicable Washington State law, including the Washington Consumer Protection Act (RCW 19.86). Where the laws of your state of residence provide stronger consumer protections, those apply.
Personal papers and personal photographs may never be sold or discarded and must be held for a minimum of six months per RCW 63.24.
Surveillance systems are NOT used for biometric identification of any kind. Surveillance footage and system data are NOT used for commercial resale of personal data. Operated in accordance with the Washington Privacy Act (RCW 19.375) and the Washington My Health MY Data Act.
Quick Reference — Every Number in One Place
- First hour
- Small $1.99 · Medium $2.29 · Large $2.79
- Each hour after
- Small $1.29/hr · Medium $1.59/hr · Large $1.99/hr
- Daily cap
- Small $7.99 · Medium $9.99 · Large $12.99
- Multi-day (2–6 days)
- 10% off all sizes
- Weekly rate (12.5% off)
- Small $48.94/wk · Medium $61.19/wk · Large $79.56/wk
- Monthly rate (50% off)
- Small $119.85/mo · Medium $149.85/mo · Large $194.85/mo
- Locker Pass — 10 hrs (15% off)
- Small $11.56 · Medium $14.11 · Large $17.59
- Item protection
- $10,000 — all sizes
- Late fee
- NONE — all sizes
- Retrieval fee
- $50.00 flat — all sizes
- Cancel before rental starts
- Full refund — all sizes
- Item claim deadline
- 24 hours from discovery / 7 calendar days absolute maximum
- Billing dispute window
- 7 calendar days from transaction date
- Legal claim limit
- 1 year (CA: 2 years, NY and WA: 3 years)
- Rewards
- 1 point per $1 spent — all sizes
Ready Lockers LLC, a Washington State limited liability company. Effective Date: April 2026. Every number verified. Every policy approved at the CEO level. This document supersedes all prior versions. If anything is unclear, call 855-500-2226 — a real person answers 24 hours a day, 7 days a week.
— READY · Founder and Managing Member, Ready Lockers LLC.