Privacy Policy- HTML

Last Updated:Jan 2026

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ABOUT THIS POLICY

This Privacy Policy applies to ReadyLockers, Inc. ("Ready Lockers," "we," "us," or "our"), a company registered in Washington, United States at 651 Strander Blvd, Suite B115, Tukwila, WA 98188.

This policy describes our practices regarding personal information collected through:

• Our website at https://www.readylockers.com
• Our smart locker systems and related technology
• Email, text, and other electronic communications
• Interactions with property managers and licensing partners

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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TABLE OF CONTENTS

1. INFORMATION WE COLLECT
2. HOW WE COLLECT INFORMATION
3. HOW WE USE YOUR INFORMATION
4. HOW WE SHARE YOUR INFORMATION
5. VIDEO SURVEILLANCE AND SECURITY CAMERAS
6. COOKIES AND TRACKING TECHNOLOGIES
7. DATA RETENTION
8. DATA SECURITY
9. YOUR PRIVACY RIGHTS
10. CHILDREN'S PRIVACY
11. CALIFORNIA PRIVACY RIGHTS (CCPA)
12. EUROPEAN USERS (GDPR)
13. INTERNATIONAL DATA TRANSFERS
14. THIRD-PARTY LINKS AND SERVICES
15. DO NOT TRACK SIGNALS
16. CHANGES TO THIS PRIVACY POLICY
17. CONTACT US

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1. INFORMATION WE COLLECT

We collect several types of information from and about users of our services:

1.1 Personal Identification Information

Information that can identify you as an individual:

• Name (first and last)
• Email address
• Phone number
• Physical address (residence or delivery location)
• Unit/apartment number
• User account credentials (username, password)
• Payment information (credit card numbers, billing address - processed through secure third-party payment processors)
• Government-issued ID (in limited circumstances for verification purposes)

1.2 Locker Usage Data

Information generated when you use our smart locker systems:

• Access logs (date, time, and duration of locker access)
• Locker numbers used
• Access credentials used (PIN codes, RFID cards, mobile app access)
• Package delivery timestamps
• Package retrieval timestamps
• Delivery carrier information
• Package dimensions and weight (if applicable)
• User notifications sent (SMS, email, app notifications)
• Failed access attempts
• System error reports

1.3 Device and Technical Information

• IP address
• Device type and model
• Operating system
• Browser type and version
• Mobile device identifiers
• App version
• Location data (if you enable location services)
• WiFi connection information

1.4 Property and Account Information

For Property Managers and Business Accounts:

• Property name and address
• Business contact information
• Tax identification numbers
• Billing and payment information
• Property management software integration data
• Number of units/residents
• Installation specifications

1.5 Communications and Support Data

• Customer support inquiries and correspondence
• Feedback and survey responses
• Email and SMS message content (when you contact us)
• Chat transcripts
• Phone call recordings (with notice and consent)

1.6 Marketing and Preferences

• Communication preferences
• Marketing opt-in/opt-out status
• Event attendance
• Newsletter subscriptions

1.7 Video Surveillance and Images

• Security camera footage (if installed at locker locations)
• Timestamps and metadata associated with video recordings
• Facial recognition data (only if explicitly enabled and with notice)

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2. HOW WE COLLECT INFORMATION

2.1 Information You Provide Directly

We collect information when you:

• Create an account or register for our services
• Use our smart locker systems
• Make a purchase or payment
• Contact customer support
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions
• Attend events or webinars
• Apply for a licensing partnership

2.2 Information Collected Automatically

We automatically collect information when you:

• Access lockers: Each time you open or close a locker, we log the activity
• Use our website or app: We collect device and usage data through cookies and similar technologies
• Receive packages: Delivery confirmation and retrieval data is automatically recorded
• Pass by security cameras: Video footage is captured for security purposes

2.3 Information from Third Parties

We may receive information from:

• Property managers who provide tenant/resident lists
• Delivery carriers (UPS, FedEx, USPS, Amazon, etc.) regarding package deliveries
• Payment processors for transaction verification
• Property management software through integrations
• Background check services (for licensing partners and certain users)
• Analytics providers
• Marketing partners

2.4 Information from Property Managers

If you are a resident or tenant, your property manager may provide us with:

• Your name and contact information
• Unit number and move-in/move-out dates
• Lease status and payment information
• Emergency contact information

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3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Operate and maintain smart locker systems
• Process package deliveries and retrievals
• Send notifications about package arrivals and system status
• Generate access codes and credentials
• Troubleshoot technical issues
• Monitor system performance and usage patterns
• Develop new features and improvements
• Conduct research and analytics

3.2 To Communicate with You

• Send transactional emails and SMS notifications (delivery alerts, access codes)
• Respond to inquiries and support requests
• Provide customer service
• Send service announcements and updates
• Request feedback and reviews
• Send marketing communications (with your consent)

3.3 For Security and Fraud Prevention

• Verify user identity
• Detect and prevent unauthorized access
• Investigate suspicious activity
• Monitor video surveillance for security purposes
• Prevent theft and vandalism
• Comply with legal obligations
• Resolve disputes

3.4 For Business Operations

• Process payments and billing
• Manage accounts and subscriptions
• Conduct market research
• Generate reports and analytics for property managers
• Evaluate and improve our marketing campaigns
• Comply with accounting and tax requirements

3.5 For Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our Terms and Conditions
• Protect our rights and property
• Prevent illegal activities

3.6 With Your Consent

We may use your information for other purposes with your explicit consent.

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4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 With Property Managers and Building Owners

If you are a resident or tenant using lockers at a property, we share:

• Your usage data (when you accessed lockers, frequency of use)
• Package delivery and retrieval history
• Account status and compliance information
• Analytics and reporting data

Purpose: Property managers need this information to manage their properties, ensure compliance with building policies, and evaluate the effectiveness of the locker system.

4.2 With Service Providers and Partners

We share information with third-party vendors who perform services on our behalf:

• Payment processors (Stripe, PayPal, etc.)
• Cloud storage providers (AWS, Google Cloud)
• Email and SMS service providers
• Customer support platforms
• Analytics services (Google Analytics, etc.)
• Security and monitoring services
• Installation and maintenance contractors
• Marketing and advertising platforms

Data Processing Agreements: These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 With Delivery Carriers

We may share limited information with delivery carriers to facilitate package delivery:

• Locker location and availability
• Access instructions
• Delivery confirmation data

4.4 For Legal and Safety Reasons

We may disclose information when required or permitted by law:

• To comply with legal obligations, court orders, or subpoenas
• To law enforcement in response to valid requests
• To investigate suspected fraud or illegal activity
• To protect the rights, property, or safety of Ready Lockers, our users, or the public
• In connection with legal proceedings

4.5 Business Transfers

If Ready Lockers is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. You will be notified of any such change.

4.6 With Your Consent

We may share your information with third parties when you provide explicit consent, such as:

• Authorizing integration with third-party services
• Participating in partner promotions
• Requesting that we share data with specific entities

4.7 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you:

• Usage statistics and trends
• Market research reports
• Industry benchmarking data
• Academic research

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5. VIDEO SURVEILLANCE AND SECURITY CAMERAS

5.1 Purpose of Video Surveillance

Security cameras are used to:

• Deter theft, vandalism, and unauthorized access
• Investigate security incidents
• Resolve disputes about package delivery or retrieval
• Monitor system performance
• Ensure user safety
• Assist law enforcement investigations

5.2 What We Record

• Video footage of common areas near locker installations
• Date and time stamps
• Motion-triggered recordings
• Activity logs associated with video events

5.3 Video Data Retention

• Routine footage is typically retained for 30-90 days
• Footage related to incidents may be retained longer as needed
• Retention periods may vary based on property policies and legal requirements
• Footage is automatically deleted after the retention period unless flagged for investigation

5.4 Access to Video Footage

Video footage is restricted to:

• Authorized Ready Lockers security personnel
• Property managers (for their properties)
• Law enforcement with proper legal authorization
• Legal counsel in connection with disputes or litigation

5.5 Your Rights Regarding Video Surveillance

You have the right to:

• Be informed of video surveillance through posted signage
• Request access to footage that captures you (subject to verification and legal limitations)
• File complaints about surveillance practices

5.6 Biometric Data and Facial Recognition

We do NOT use facial recognition technology unless:

• You are explicitly notified
• The technology is necessary for enhanced security (e.g., high-security buildings)
• You have provided consent where required by law
• Applicable biometric privacy laws are fully complied with

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6. COOKIES AND TRACKING TECHNOLOGIES

6.1 Types of Cookies We Use

Essential Cookies: Required for website functionality

• Authentication and login
• Security features
• User preferences

Performance Cookies: Help us improve our website

• Google Analytics
• Page load times
• Error tracking

Functional Cookies: Remember your choices

• Language preferences
• Location settings
• Customization options

Marketing Cookies: Track advertising effectiveness

• Google Ads
• Facebook Pixel
• LinkedIn Insight Tag

6.2 Other Tracking Technologies

• Web beacons: Small graphics that track email opens
• Pixel tags: Monitor ad performance
• Local storage: Store data on your device
• Mobile SDKs: Collect app usage data

6.3 Managing Cookies

You can control cookies through:

• Browser settings (block or delete cookies)
• Our cookie consent banner
• Opt-out tools for advertising cookies
• Privacy settings in our mobile app

Note: Blocking essential cookies may affect website functionality.

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7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

Account Data:

• Active accounts: Retained while account is active
• Inactive accounts: May be deleted after 2 years of inactivity (with notice)
• Closed accounts: Most data deleted within 90 days; some data retained for legal compliance

Locker Usage Logs:

• Access logs: 2 years
• Delivery records: 2 years
• Transaction records: 7 years (tax and accounting requirements)

Video Surveillance:

• Routine footage: 30-90 days
• Incident-related footage: Retained as long as necessary

Communications:

• Customer support: 3 years
• Marketing emails: Until you unsubscribe

Legal and Compliance:

• Records may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements

7.2 Deletion Requests

You may request deletion of your data (see Section 9: Your Privacy Rights). We will comply with deletion requests subject to legal and business requirements.

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8. DATA SECURITY

We implement industry-standard security measures to protect your information:

8.1 Technical Safeguards

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Secure servers: Data stored on secure cloud infrastructure
• Firewalls: Network security and intrusion detection
• Access controls: Role-based permissions and authentication
• Regular backups: Redundant data storage for disaster recovery
• Security monitoring: 24/7 threat detection

8.2 Physical Safeguards

• Restricted access to locker systems and server facilities
• Tamper-resistant hardware
• Video surveillance of equipment areas

8.3 Administrative Safeguards

• Employee training on data privacy
• Background checks for personnel with data access
• Confidentiality agreements
• Regular security audits
• Incident response procedures

8.4 Data Breach Response

In the event of a data breach affecting your personal information, we will:

• Notify affected individuals as required by law
• Report to relevant authorities
• Take steps to contain and remedy the breach
• Provide information about protective measures you can take

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9. YOUR PRIVACY RIGHTS

You have the following rights regarding your personal information:

9.1 Right to Access

You can request:

• Confirmation of whether we process your personal data
• A copy of your personal data
• Information about how we use your data

9.2 Right to Correction

You can request correction of:

• Inaccurate personal information
• Incomplete personal information

9.3 Right to Deletion

You can request deletion of your personal data, subject to certain exceptions such as:

• Completing transactions
• Complying with legal obligations
• Exercising free speech rights
• Detecting security incidents

9.4 Right to Data Portability

You can request a copy of your data in a portable format to transfer to another service.

9.5 Right to Opt-Out

You can opt-out of:

• Marketing communications: Click "unsubscribe" in emails or reply "STOP" to SMS
• Sale of personal information: We do not sell personal information
• Targeted advertising: Adjust cookie settings

9.6 Right to Object

You can object to processing of your data for:

• Direct marketing
• Scientific or historical research
• Legitimate interests (unless we have compelling grounds)

9.7 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

9.8 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

9.9 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@readylockers.com
• Phone: 888-880-8805
• Online: Submit a request through your account settings

Verification: We may need to verify your identity before processing requests. This protects your information from unauthorized access.

Response Time: We will respond to requests within 45 days (or as required by applicable law).

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10. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10.1 Age Restrictions

• Users must be at least 13 years old to create an account
• Minors between 13-18 must have parental consent
• Property managers should not provide information about minors without parental consent

10.2 If We Learn of Child Data

If we discover we have collected information from a child under 13, we will:

• Delete the information as quickly as possible
• Terminate the account
• Notify the property manager if applicable

10.3 Parental Rights

Parents or guardians can:

• Review information collected from their child
• Request deletion of their child's information
• Refuse further collection of their child's information

Contact us at privacy@readylockers.com with any concerns about children's privacy.

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11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

11.1 Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email, phone, address, IP address
• Commercial information: Purchase history, payment information
• Internet activity: Browsing history, locker usage data
• Geolocation data: Physical location
• Audio/visual information: Video surveillance, call recordings
• Inferences: Usage patterns, preferences

11.2 Business Purposes for Collection

• Providing and improving services
• Security and fraud prevention
• Customer support
• Marketing and advertising
• Legal compliance

11.3 Categories of Third Parties We Share With

• Property managers and building owners
• Service providers (payment processors, cloud storage, analytics)
• Delivery carriers
• Law enforcement (when required)

11.4 Sale of Personal Information

We do NOT sell your personal information.

11.5 California-Specific Rights

California residents can request:

• Right to Know: What personal information we collect, use, disclose, and sell
• Right to Delete: Deletion of personal information (subject to exceptions)
• Right to Opt-Out: Opt-out of sale of personal information (not applicable as we don't sell data)
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights

11.6 Authorized Agent

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

11.7 Shine the Light Law

Under California Civil Code Section 1798.83, California residents can request information about disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

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12. EUROPEAN USERS (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

12.1 Legal Basis for Processing

We process your personal data based on:

• Contract: To provide locker services you've requested
• Consent: For marketing communications and optional features
• Legitimate interests: Security, fraud prevention, business operations
• Legal obligation: Compliance with laws and regulations

12.2 Your GDPR Rights

• Right of access: Obtain confirmation and copy of your data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion ("right to be forgotten")
• Right to restriction: Limit how we process your data
• Right to data portability: Receive data in portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time
• Right to lodge a complaint: File complaint with supervisory authority

12.3 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:

Email: dpo@readylockers.com

12.4 Supervisory Authority

You have the right to lodge a complaint with a data protection authority in your country of residence.

12.5 Data Transfers

We transfer data from the EEA to the United States using appropriate safeguards such as Standard Contractual Clauses.

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13. INTERNATIONAL DATA TRANSFERS

Ready Lockers is based in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States.

13.1 Transfer Mechanisms

We use the following mechanisms to protect international data transfers:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions
• Your explicit consent
• Necessary for contract performance

13.2 Data Protection Standards

We ensure that any international data transfers meet applicable data protection standards and that appropriate safeguards are in place.

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14. THIRD-PARTY LINKS AND SERVICES

14.1 External Links

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

14.2 Third-Party Services

We integrate with third-party services such as:

• Payment processors (Stripe, PayPal)
• Delivery carrier tracking
• Property management software
• Analytics providers

These services have their own privacy policies and terms of service.

14.3 Social Media

Our website may include social media features (Facebook, Twitter, LinkedIn). These features may collect your IP address and set cookies. Your interactions with these features are governed by the privacy policies of the social media companies.

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15. DO NOT TRACK SIGNALS

Some browsers have "Do Not Track" (DNT) features that signal websites you visit that you do not want to have your online activity tracked.

Currently, there is no industry standard for how to respond to DNT signals. At this time, our website does not respond to DNT browser settings. We will update this policy if we implement DNT recognition in the future.

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16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

16.1 Notification of Changes

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send email notification to registered users
• Post a notice on our website
• Request your consent if required by law

16.2 Review of Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16.3 Continued Use

Your continued use of our services after changes to this policy constitutes acceptance of the updated policy.

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17. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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