TERMS AND CONDITIONS – HTML

Last Updated: Dec 2026

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ABOUT US

We are ReadyLockers, Inc. ("Company," "we," "us," "our"), a company registered in Washington, United States at 651 Strander Blvd, Suite B115, Tukwila, WA 98188.

We operate the website https://www.readylockers.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

ReadyLockers is a smart locker solutions provider specializing in secure, on-demand package delivery systems for multi-family residential properties, office buildings, commercial spaces, and other delivery-intensive environments. Our technology eliminates missed deliveries, prevents package theft, and provides 24/7 secure access, giving property managers, residents, and businesses full control over every shipment.

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AGREEMENT TO TERMS

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and ReadyLockers, Inc., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms. It is your responsibility to periodically review these Legal Terms to stay informed of updates.

The Services are intended for users who are at least 13 years of age. All users who are minors must have the permission of, and be directly supervised by, their parent or guardian to use the Services.

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TABLE OF CONTENTS

1. OUR SERVICES
2. USER CATEGORIES AND DEFINITIONS
3. INTELLECTUAL PROPERTY RIGHTS
4. USER REPRESENTATIONS
5. LOCKER SYSTEM USAGE
6. PACKAGE HANDLING AND LIABILITY
7. EQUIPMENT AND INSTALLATION
8. PURCHASES AND PAYMENT
9. SUBSCRIPTIONS
10. REFUND POLICY
11. PROHIBITED ACTIVITIES
12. USER GENERATED CONTRIBUTIONS
13. THIRD-PARTY WEBSITES AND CONTENT
14. SERVICES MANAGEMENT
15. PRIVACY POLICY AND DATA COLLECTION
16. COPYRIGHT INFRINGEMENTS
17. TERM AND TERMINATION
18. MODIFICATIONS AND INTERRUPTIONS
19. GOVERNING LAW
20. DISPUTE RESOLUTION
21. CORRECTIONS
22. DISCLAIMER
23. LIMITATIONS OF LIABILITY
24. INDEMNIFICATION
25. USER DATA
26. ELECTRONIC COMMUNICATIONS AND SIGNATURES
27. SMS TEXT MESSAGING
28. MISCELLANEOUS
29. CONTACT US

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1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

A2P Messaging Compliance: Ready Lockers' messaging services, including SMS notifications and email alerts, are operated in compliance with applicable industry standards and regulations, such as the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines. By opting into our notification services, users consent to receive automated messages related to package deliveries and system status updates.

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2. USER CATEGORIES AND DEFINITIONS

Our Services are utilized by different types of users, each with distinct rights and responsibilities:

2.1 Property Owners/Managers

Entities or individuals who contract with Ready Lockers to install and operate smart locker systems on their properties. Property Owners/Managers are responsible for:

• Providing suitable installation locations with necessary electrical and network infrastructure
• Ensuring compliance with local regulations and building codes
• Communicating with residents/tenants about locker availability and usage
• Maintaining access to installation areas for service and maintenance

2.2 End-Users

Residents, tenants, employees, or authorized individuals who use the locker system to send or receive packages. End-Users are responsible for:

• Following proper locker usage procedures
• Retrieving packages in a timely manner
• Reporting any system issues or suspicious activity
• Not sharing access credentials

2.3 Delivery Personnel

Courier services, postal workers, and other delivery personnel authorized to deposit packages into the locker system. Delivery Personnel must:

• Follow proper package deposit procedures
• Verify recipient information before depositing packages
• Report any system malfunctions immediately

2.4 Licensing Partners

Independent operators authorized to install and manage Ready Lockers systems under a licensing agreement. Partners must maintain service quality standards and comply with all Ready Lockers policies.

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3. INTELLECTUAL PROPERTY RIGHTS

3.1 Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, locker management systems, and proprietary technology (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

The Ready Lockers name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ReadyLockers, Inc. or its affiliates or licensors. You must not use such Marks without our prior written permission.

3.2 Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

• Access and use the locker system interface
• Download or print documentation related to locker usage
• Access your account dashboard and delivery history

This license is solely for your personal, non-commercial use or internal business purposes.

3.3 Proprietary Technology

Our smart locker technology, including hardware designs, software algorithms, access control systems, and integration methods, constitute proprietary trade secrets. Reverse engineering, decompiling, or attempting to discover the source code of our systems is strictly prohibited.

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4. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. You have the legal capacity to comply with these Legal Terms
2. You are not under the age of 13
3. You are not a minor without parental permission
4. You will not access the Services through automated or non-human means
5. You will not use the Services for any illegal or unauthorized purpose
6. Your use will not violate any applicable law or regulation
7. You will provide accurate and current information
8. You will not use the locker system to store prohibited, illegal, hazardous, or dangerous materials

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5. LOCKER SYSTEM USAGE

5.1 Access and Authentication

• End-Users will receive unique access credentials (PIN codes, mobile app access, or RFID cards)
• Access credentials are non-transferable and must not be shared
• Lost or compromised credentials must be reported immediately
• We reserve the right to revoke access for security reasons or Terms violations

5.2 Proper Use Requirements

Users must:

• Only use assigned lockers or compartments
• Close lockers properly after each use
• Report malfunctions immediately
• Not attempt to override security features
• Not tamper with locker mechanisms or electronic components
• Retrieve packages within the designated timeframe (typically 3-7 days)

5.3 Time Limits and Overstay Fees

• Packages must be retrieved within the timeframe specified by the Property Manager
• Extended storage beyond the designated period may result in additional fees
• Packages not retrieved after maximum storage time may be removed and returned to sender or stored at a separate location at the user's expense

5.4 Prohibited Items

The following items are strictly prohibited from being stored in our locker systems:

• Illegal substances or contraband
• Hazardous materials, flammables, or explosives
• Perishable food items (unless in temperature-controlled lockers)
• Live animals
• Firearms, weapons, or ammunition (unless specifically authorized)
• Items that emit strong odors
• Oversized items that don't fit properly in assigned compartments

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6. PACKAGE HANDLING AND LIABILITY

6.1 Limited Liability for Packages

6.2 Package Verification

• End-Users should verify package contents upon retrieval
• Any damage or discrepancies should be reported to the shipping carrier
• Claims for missing or damaged contents should be filed with the original shipper

6.3 Unclaimed Packages

• Unclaimed packages will be handled according to Property Manager policies
• We reserve the right to remove and store unclaimed packages elsewhere
• Fees may apply for extended storage or special handling
• After maximum storage period, packages may be returned to sender

6.4 Insurance Recommendations

Users are strongly encouraged to:

• Purchase shipping insurance for valuable items
• Track shipments and monitor delivery status
• Retrieve packages promptly upon notification

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7. EQUIPMENT AND INSTALLATION

7.1 Property Owner/Manager Obligations

Property Owners/Managers contracting for locker installation must:

• Provide adequate space meeting specified dimensions
• Ensure electrical power availability (standard 120V outlets)
• Provide network connectivity (Ethernet or Wi-Fi)
• Obtain necessary building permits and approvals
• Ensure installation areas are accessible for maintenance
• Comply with ADA requirements for accessible locker placement

7.2 Installation Process

• Professional installation will be provided by Ready Lockers or authorized partners
• Installation timeline will be determined during initial consultation
• Property access must be provided during business hours or as arranged
• Delays due to property-related issues may result in additional fees

7.3 Equipment Ownership and Maintenance

• All locker equipment remains the property of Ready Lockers unless otherwise specified in purchase agreements
• Regular maintenance will be performed to ensure system reliability
• Property Owners/Managers must report malfunctions within 24 hours
• Unauthorized modifications or repairs void all warranties

7.4 System Requirements

Our smart locker systems require:

• Continuous electrical power
• Stable internet connectivity
• Minimum clearance space for door operation
• Adequate ventilation in enclosed areas
• Temperature-controlled environment (40°F - 90°F)

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8. PURCHASES AND PAYMENT

8.1 Payment Methods

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• ACH/Bank Transfer (for commercial accounts)
• Purchase Orders (for qualified businesses)

8.2 Payment Terms

• Property Managers: Monthly or annual subscription fees as specified in service agreements
• End-Users: Payment terms determined by Property Manager (typically included in rent or HOA fees, or pay-per-use models)
• Installation Fees: Due upon completion of installation or as specified in contract
• Service Fees: Billed according to agreement terms

8.3 Pricing and Changes

• We may change prices at any time with 30 days' notice to existing customers
• All payments shall be in US dollars
• Sales tax will be added where applicable
• You authorize us to charge your chosen payment method for recurring fees

8.4 Late Payments

• Late payments may result in service suspension
• A late fee of 1.5% per month (or maximum allowed by law) may be applied
• Accounts 60 days past due may result in collection actions

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9. SUBSCRIPTIONS

9.1 Subscription Services

Property Owners/Managers may subscribe to:

• Basic Locker Management Platform
• Advanced Analytics and Reporting
• Premium Support Services
• Multi-Location Management
• Custom Integration Services

9.2 Billing and Renewal

• Subscriptions continue and automatically renew unless canceled
• Billing cycles: monthly or annual as selected
• You consent to recurring charges without prior approval for each charge
• Subscription changes take effect at the next billing cycle

9.3 Cancellation

• Property Managers may cancel subscriptions with 30 days' written notice
• Cancellation takes effect at the end of the current paid term
• No partial refunds for mid-term cancellations
• Equipment removal may incur additional fees
• Contact info@readylockers.com for cancellation requests

9.4 Fee Changes

• We may adjust subscription fees with 60 days' advance notice
• Existing customers will be notified via email
• Continued use after fee changes constitutes acceptance

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10. REFUND POLICY

10.1 General Policy

• Installation fees are non-refundable once work has commenced
• Subscription fees are non-refundable except as required by law
• Equipment deposits may be refundable subject to equipment condition
• Service fees for specific incidents are generally non-refundable

10.2 Exceptions

Refunds may be considered for:

• System failures lasting more than 72 hours (pro-rated subscription credit)
• Cancelled installations before work begins (minus cancellation fee)
• Billing errors or duplicate charges

10.3 Refund Process

• Refund requests must be submitted within 30 days of the charge
• Requests should be sent to info@readylockers.com
• Processing time: 10-15 business days
• Refunds will be issued to the original payment method

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11. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make them available. As a user of the Services, you agree not to:

11.1 System Interference

• Tamper with locker mechanisms or electronic components
• Attempt to bypass security features or access controls
• Reverse engineer or decompile software components
• Use the system in ways that could damage equipment
• Install unauthorized software or hardware modifications

11.2 Unauthorized Access

• Share access credentials with unauthorized individuals
• Use another person's access credentials
• Attempt to access lockers not assigned to you
• Override time limits or occupancy restrictions

11.3 Data Misuse

• Systematically retrieve data from the Services
• Use information obtained for harassment or harm
• Circumvent data privacy protections
• Collect user information without authorization

11.4 Prohibited Storage

• Store illegal, hazardous, or prohibited materials
• Use lockers for commercial resale activities without authorization
• Store items that violate property rules or laws
• Abandon packages or refuse to retrieve items

11.5 System Abuse

• Engage in automated system access (bots, scripts)
• Conduct stress testing or denial-of-service attempts
• Upload viruses, malware, or malicious code
• Spam notification systems with false reports

11.6 Commercial Misuse

• Use the Services to compete with Ready Lockers
• Resell locker access without authorization
• Operate unauthorized commercial activities
• Advertise goods or services through the system

11.7 Fraud and Deception

• Provide false information during registration
• Impersonate other users or entities
• Submit fraudulent payment information
• Make false reports or abuse support services

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12. USER GENERATED CONTRIBUTIONS

12.1 Types of Contributions

The Services may allow you to:

• Post reviews or ratings of locker service
• Submit support tickets and feedback
• Participate in user forums or community features
• Upload profile information

12.2 License Grant

By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right to use, copy, reproduce, distribute, and display your Contributions for any purpose, including improving our Services, marketing, and customer support.

12.3 Responsibilities

You represent that your Contributions:

• Are not illegal, defamatory, or misleading
• Do not violate intellectual property rights
• Do not contain malicious code or spam
• Are appropriate for public viewing
• Do not reveal personal information of others

12.4 Moderation Rights

We reserve the right to:

• Remove or edit any Contributions without notice
• Suspend accounts for inappropriate content
• Use Contributions for quality improvement
• Share feedback with Property Managers

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13. THIRD-PARTY WEBSITES AND CONTENT

13.1 Third-Party Integration

Our Services may integrate with:

• Delivery carrier tracking systems
• Property management software
• Payment processors
• Communication platforms

13.2 No Responsibility

We are not responsible for:

• Third-party website content or accuracy
• Privacy practices of external services
• Transactions with third-party services
• Availability of integrated systems

13.3 User Responsibility

You acknowledge that:

• Third-party services have their own terms
• You use external services at your own risk
• We do not endorse third-party products
• Links do not imply our approval or endorsement

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14. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

1. Monitor the Services for violations of these Terms
2. Take legal action against violators
3. Restrict or disable access to any user account
4. Remove content that is burdensome to our systems
5. Refuse service to anyone for any reason
6. Implement security measures as needed
7. Modify system configurations for optimal performance

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15. PRIVACY POLICY AND DATA COLLECTION

15.1 Privacy Commitment

We care about data privacy and security. Please review our Privacy Policy at [INSERT PRIVACY POLICY URL].

15.2 Data Collection

Our locker systems collect:

• Access logs (who accessed which locker and when)
• Package delivery and retrieval timestamps
• User account information
• System performance data
• Video surveillance data (if cameras are installed)

15.3 Data Usage

We use collected data to:

• Operate and improve locker services
• Resolve disputes and support inquiries
• Comply with legal obligations
• Provide analytics to Property Managers
• Enhance security measures

15.4 Data Sharing

• We do not sell personal data to third parties
• Data may be shared with Property Managers for their property operations
• We may share data as required by law enforcement
• Analytics data may be aggregated and anonymized for research

15.5 Video Surveillance

• Some locker installations may include security cameras
• Video footage is used solely for security purposes
• Footage is retained according to property policies
• Access is restricted to authorized personnel

15.6 User Rights

You have the right to:

• Access your personal data
• Request data corrections
• Request data deletion (subject to legal requirements)
• Opt-out of marketing communications
• Receive data in portable format

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16. COPYRIGHT INFRINGEMENTS

We respect intellectual property rights. If you believe content on our Services infringes your copyright, please contact us at info@readylockers.com with:

• Description of the copyrighted work
• Location of allegedly infringing content
• Your contact information
• A statement of good faith belief
• A statement under penalty of perjury
• Your physical or electronic signature

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17. TERM AND TERMINATION

17.1 Term

These Legal Terms remain in effect while you use the Services.

17.2 Termination Rights

We reserve the right to:

• Deny access to any person for any reason
• Terminate accounts for Terms violations
• Suspend service for non-payment
• Block IP addresses associated with abuse
• Remove accounts without warning for serious violations

17.3 Effects of Termination

Upon termination:

• Your access to Services will cease immediately
• Any packages in lockers should be retrieved within 48 hours
• Outstanding fees become immediately due
• You may not create new accounts
• We may pursue legal action for violations

17.4 Survival

Provisions regarding intellectual property, disclaimers, limitations of liability, and indemnification survive termination.

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18. MODIFICATIONS AND INTERRUPTIONS

18.1 Right to Modify

We reserve the right to:

• Change, modify, or remove Services content
• Update software and system features
• Adjust pricing and service offerings
• Discontinue Services with reasonable notice

18.2 No Guaranteed Availability

• Services may be unavailable due to maintenance
• We may experience technical issues or outages
• We are not liable for interruptions or data loss
• No guarantee of 100% uptime

18.3 Scheduled Maintenance

• Maintenance will be performed during off-peak hours when possible
• Advance notice will be provided for significant updates
• Emergency maintenance may occur without notice

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19. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Washington applicable to agreements made and to be entirely performed within the State of Washington, without regard to its conflict of law principles.

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20. DISPUTE RESOLUTION

20.1 Informal Negotiations

The parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration. Such negotiations commence upon written notice from one party to the other.

20.2 Binding Arbitration

If informal negotiations fail, disputes will be resolved by binding arbitration conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA).

Arbitration terms:

• Location: King County, Washington (except where AAA rules require otherwise)
• Arbitrator's decision is final and binding
• Costs governed by AAA Consumer Rules
• Excessive costs will be paid by Ready Lockers

20.3 Court Proceedings

If arbitration is unavailable or inapplicable, disputes shall be brought in state and federal courts located in King County, Washington. You consent to personal jurisdiction in these courts.

20.4 Time Limitation

Disputes must be commenced within one (1) year after the cause of action arose.

20.5 Class Action Waiver

20.6 Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Disputes concerning intellectual property rights
• Claims of theft, piracy, or unauthorized use
• Requests for injunctive relief
• Small claims court matters within jurisdictional limits

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21. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

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22. DISCLAIMER

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23. LIMITATIONS OF LIABILITY

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24. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Ready Lockers, its subsidiaries, affiliates, officers, agents, partners, employees, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

1. Your use of the Services
2. Your violation of these Terms
3. Your violation of any third-party rights
4. Items you store in lockers
5. Your negligence or misconduct
6. Your failure to retrieve packages timely
7. False information you provide
8. Harm to other users connected via Services

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of such claims.

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25. USER DATA

25.1 Data Management

We will maintain certain data you transmit to the Services for managing performance and your Service use.

25.2 Backup Policy

• We perform regular routine backups
• Backups are for disaster recovery, not individual data restoration
• You are responsible for maintaining your own copies of critical data

25.3 Data Loss

You agree that we have no liability for loss or corruption of data, and you waive any right of action against us arising from such loss or corruption.

25.4 Data Retention

• Account data retained during active service
• Deleted account data may be retained for legal compliance
• Analytics data may be retained indefinitely in aggregated form

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26. ELECTRONIC COMMUNICATIONS AND SIGNATURES

By visiting the Services, sending emails, and completing online forms, you consent to receive electronic communications. You agree that all agreements, notices, disclosures, and communications we provide electronically satisfy any legal requirement for written communication.

YOU AGREE TO THE USE OF:

• Electronic signatures
• Electronic contracts and orders
• Electronic delivery of notices and policies
• Digital records of transactions

You waive any rights under laws requiring original signatures or non-electronic records.

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27. SMS TEXT MESSAGING

27.1 Opt-In and Consent

By providing your mobile phone number and agreeing to these Terms, you consent to receive:

• Package delivery notifications
• Locker access codes
• System status alerts
• Service updates
• Occasional marketing messages (you may opt-out)

27.2 Message Frequency

• Frequency varies based on package delivery activity
• Transactional messages sent as needed for deliveries
• Marketing messages: maximum 4 per month

27.3 Costs

• Message and data rates may apply
• Contact your wireless provider for plan details
• We are not responsible for carrier charges

27.4 Opt-Out Instructions

To stop SMS notifications:

• Text "STOP" to 888-880-8805
• You will receive confirmation of opt-out
• You can opt back in by texting "START"

For help: Text "HELP" to 888-880-8805

27.5 Support

For SMS issues, email info@readylockers.com or call 888-880-8805

27.6 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

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28. MISCELLANEOUS

28.1 Entire Agreement

These Legal Terms and referenced policies constitute the entire agreement between you and Ready Lockers.

28.2 Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

28.3 Severability

If any provision is deemed unlawful or unenforceable, that provision is severable and does not affect the validity of remaining provisions.

28.4 Assignment

• We may assign our rights and obligations at any time
• You may not assign your rights without our written consent

28.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Acts of terrorism or war
• Power outages
• Internet service disruptions
• Pandemics or government orders

28.6 No Partnership

No joint venture, partnership, employment, or agency relationship exists between you and Ready Lockers.

28.7 Electronic Form

You waive any defenses based on the electronic form of these Terms or lack of physical signatures.

28.8 Notice Requirements

All notices must be sent to:

• Ready Lockers: info@readylockers.com or certified mail to our address
• You: email address on file or registered address

28.9 Interpretation

• Headings are for convenience only
• Terms not construed against drafter
• "Including" means "including but not limited to"

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29. CONTACT US

For questions, complaints, or information regarding the Services, please contact us at:

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